3. Does the broker of record work directly with this office?

While experience is critical, so is the quality of that experience. You may want to look closely to see if the broker is representing many offices.

4. Whom do I contact with questions and how quickly will you respond?

While every property manager may make similar promises, ask how they plan to keep their commitments. What processes, staff and resources do they have in place? How quickly can you expect a return call or email when you have a question?